Branded portal
On your site, in 6 languages, no developer. Web, marketplace and store orders in one place.
Digipart Cycle · Returns, exchanges & recommerce A return in 3 clicks.
A return in 3 clicks.
A product back on sale the same day.
Cycle is the returns portal of Digipart Commerce: your customer picks the item, the reason and the solution on your branded portal; the label goes out with the right carrier; the parcel is scanned, checked and the product goes back into stock, visible everywhere. Exchange and credit come first: you keep the sale.
38%of returns turned into a new sale
+€89value recovered per return
Day 0back on sale after inspection
See the engine in action
Your brandReturns portal
1 · Item2 · Reason3 · Solution
Order #48 198 · 24 Oct.
Linen blazer · 38€189.00
Too bigToo smallDon't like itDefect
Promo code offered−15% on the next order · RETURN15
Exchange size 36Free · stock reserved at Marais storeRecommended
Credit +10%€207.90 · valid 12 months, store and web
Gift card€189.00 · to give or keep
Refund€189.00 · within 3 days
Confirm my return
Pickup points around youParis 3rd · 300,000 points in 40 countries
- Pickup · Tabac du Marais120 m · open until 8 pmChoose
- Mondial Relay · Franprix Bretagne260 m · 7 days a weekChoose
- Marais store400 m · return at the tillChoose
Label generatedR-1093 · QR code · pickup point Paris 3e
In store30 s at the till · instant refund
Pickup point300,000 points · 40 countries
From homeCarrier pickup
MarketplaceZalando, About You… same circuit
Label generatedR-1093 · QR code · pickup point Paris 3e
Return points worldwideColissimo, Mondial Relay, GLS, DHL, UPS, InPost, Evri… cheapest network picked automatically per country
0 return points
Value recovered · 30 d0
Returns → new sale0
Average time back on sale0
Return R-1093 · Linen blazer · 38Camille R. · exchange size 36Cycle
- Return requested
- Dropped at pickup point
- Received at warehouse
- Inspected · like new
- Back on sale
Return causes · Linen blazerSize 38 runs big → size recommendation added on the product sheet
- Too big41 %
- Too small27 %
- Don't like it22 %
- Defect10 %
Stock updatedsite · caisse · Zalando · About You
Return rate · 30 d0
Average cost per return0
Returns → new sale0
Average time back on sale0
Return rate per channelreturns / delivered orders
- Website21 %
- Zalando34 %
- About You29 %
- Store4 %
- TikTok Shop17 %
Return reasonsdeclared on the portal
- Too large41 %
- Too small27 %
- Don't like it22 %
- Defect10 %
Return rate · 12 weeks−6 pts since the size recommendation (week 7)Insight
S-12S-6This week
Return rate per size · Linen blazer36 runs large
14 %34
41 %36
22 %38
17 %40
19 %42
- Size recommendation added · Linen blazer 36
- Zalando safety stock raised to 12%
- Size guide pushed on About You
Your customer picks the item, the reason and the solution on your branded portal. You decide the order and incentives: free exchange with reserved stock, boosted credit, gift card, promo code on the next order, refund. 38% of returns become a new sale.
See Digipart Cycle
Engine: Cycle (returns, exchanges, recommerce).
Interactive demo
Try the returns portal.
The real Digipart Cycle customer journey: pick an item, a reason, then an exchange, a credit, a gift card or a refund, and the return method.
A sample order is waiting for you. Make a return the way a customer would.
What Cycle does
Exchange, credit, refund
Size exchange with stock reservation, boosted credit, refund: you set the order and the rules.
Labels and carriers
Colissimo, GLS, Mondial Relay, Chronopost, drop-off in store: label or QR code generated instantly.
Receipt and inspection
Scan on arrival, quality check, refurbishment, automatic restock with the right condition.
Returns in store
A web purchase returned in store, a store purchase returned by parcel: same rule, same credit, same stock.
Recommerce
Inspected second-hand items put back on sale on your site or marketplaces, with their own price.
Connected to the other engines
Every Digipart Commerce engine talks to the others in real time: one database, one stock, one customer.
Digipart OrbitOrders & stockstock restocked at the right location, visible everywhere Digipart POSPOSreturns and exchanges accepted at the till Digipart PulseMarketing & loyaltypost-return flows: credit, exchange, reminder Digipart InsightReporting & forecastsreturn rate per product, size and channel
Rollout
- 1
Week 1 · Rules
Deadlines, reasons, solutions offered and their order, carriers and drop-off points.
- 2
Week 2 · Portal
Branded portal published, tracking emails and SMS, warehouse and store training.
- 3
Week 3 · Live
First returns, follow-up on lead times and recovered value.
Which plan?
See pricing Cycle is included in every Digipart Commerce plan; return shipping at carrier cost.
Frequently asked questions
Can I require an exchange before a refund?
You define the order and incentives (+10% credit, free exchange). Refund stays available where the law requires it.
Are marketplace returns handled?
Yes, within each marketplace's rules; the parcel and restocking follow the same circuit.
How are in-store returns of web purchases handled?
The salesperson scans the receipt or finds the order; the refund or credit goes to the original payment method, the stock enters the store.
And recommerce?
Items returned in good condition can be put back on sale second-hand with their condition and price, on your site or marketplaces.
Discover Digipart's full potential for your commerce.
A 30-minute guided demo on your products, stores, website and marketplaces: unified stock, POS, AI, loyalty, returns, forecasts. Then a priced proposal within 48 hours, compared with what you pay today.
From €490 excl. VAT / month · no commission on revenue · live in 30 days