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Digipart Returns

Privacy Policy

Last updated: April 28, 2026

1. Introduction

This Privacy Policy describes how DIGIPART SAS, publisher of the Digipart Returns application, collects, uses, and protects personal data in connection with the use of its application by merchants using the Shopify platform.
DIGIPART SAS is committed to ensuring a high level of protection of personal data in compliance with applicable regulations, including the General Data Protection Regulation (GDPR).

2. Company Information

DIGIPART SAS
135 Blvd Sébastopol
75002 Paris
France
SIREN: 913 416 004
SIRET: 913 416 004 00012
RCS: Paris B 913 416 004
VAT: FR61913416004
Contact email: dev@digipart.fr

3. Data Collected

When using the Digipart Returns application, we may collect the following data:

a) Shopify Merchant Data

  • Store name
  • Professional email address
  • Shopify account information
  • Data required to manage product returns

b) End Customer Data (via the merchant)

  • First and last name
  • Email address
  • Order information
  • Returned products
  • Return reasons

This data is processed solely for return management purposes.

4. Purpose of Data Processing

The collected data is used to:

  • Enable product return management
  • Facilitate communication between merchants and their customers
  • Improve the application's features and performance
  • Ensure the security and proper functioning of the service

6. Data Sharing

Personal data is not sold or rented. It may only be shared with:

  • Shopify (as part of the technical integration)
  • Technical service providers (hosting, maintenance)
  • Legal authorities if required by law

All partners are bound by strict confidentiality and security obligations.

7. Data Retention

Data is retained only for as long as necessary to fulfill the purposes described above, unless a longer retention period is required by law.

8. Security

DIGIPART SAS implements appropriate technical and organizational measures to protect personal data against:

  • Unauthorized access
  • Loss
  • Alteration
  • Disclosure

9. User Rights

In accordance with GDPR, users have the following rights:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restriction of processing
  • Right to object
  • Right to data portability

Requests can be sent to: dev@digipart.fr

10. Merchant Customer Data

DIGIPART SAS acts as a data processor for end customer data processed on behalf of Shopify merchants. The merchant remains the data controller of their customers’ data.

11. International Data Transfers

In some cases, data may be transferred outside the European Union (including via Shopify), with appropriate safeguards in place (such as Standard Contractual Clauses).

12. Changes

DIGIPART SAS reserves the right to modify this Privacy Policy at any time. Updates will be published on this page.

13. Contact

For any questions regarding this Privacy Policy: dev@digipart.fr